What’s the best way to ensure your workflow can adapt to a peak demand capacity? Does a more advanced workflow solution require a larger team to run it? Find out all this and so much more in our exclusive Q&A with Custom Gateway Solutions Architect, Greig Nicol.

Discussing everything from our revolutionary Barcode ScanPoints that give you unparalleled visibility over the status and location of each individual order and line item, to Carrier Integrations, enabling you to integrate with leading carriers and produce dispatch labels, meaning greater efficiency and fewer orders building up on the dispatch bench.

Read the full Q&A below

Q&A With Solutions Architect, Greig Nicol


DR – David Richardson, Digital Marketing Manager

GN – Greig Nicol, Solutions Architect

DR – Hi Greig, thanks for joining us for this short Q&A, would you care to introduce yourself before we get into the questions?

GN – Sure, no problem, I’m a Solutions Architect and Workflow Specialist at Custom Gateway. My main role is to provide pre-sales support, I often work closely with our sales teams to understand and define client key-business drivers and requirements. Predominantly, my role is to work with the client every step of the way ensuring that the product is successfully deployed.

DR – Very interesting, let’s get onto the questions shall we? Today we’ll be discussing our Top Tips for A Successful Factory Workflow. My first question, to you is, what’s the best way to ensure a workflow capacity can adapt to peak demand?

GN – Batching. Probably one of the best ways to take advantage of economies of scale and reduce waste. We can set batch cut-off times, enabling the batch to generate at a certain time and not depend on filling the capacity of the batch. Redundancy with printers and using bins to consolidate orders is also key. Not to mention we can make sure your system can send artwork to different printers without extensive set up using hot folder functionality.

DR – Could you tell us a little more about what Hot Folders are?

GN – Of course, these are the locations where we send artwork and job sheets to, so the printer, whether that’s a person or machine, doesn’t have to manually access order manager to retrieve artwork, making life a lot easier!

DR – It sounds like it! Speaking of people and teams, does a more advanced workflow solution require a larger team to run it?

GN – No, not at all. An advanced workflow should be efficient at its core. So, our workflow solution can be used by teams both large and small to produce large volume of orders, and is fully scaleable.

DR –  That’s fantastic, just shows you don’t need a huge team behind you to harness this incredible technology. In terms of saving money, something we all can get behind right now, can a professional workflow save a company money? And if so, how?

GN – Certainly. It can cut down on paperwork, cut down on staff manning machines giving them more time to focus on other jobs, reduces human-error, and excess wastage. Greater efficiency is gained through the consolidation of items through batching, like we talked about earlier, where the system can match various items from multiple orders to be produced at once.

DR – And of course, with cost comes time, can you give us a quick idea of how quickly the workflow solution you offer can be implemented?

GN – This depends on the size of your operation, as simple workflows can be implemented incredibly quickly, however more complex workflows may require more time to ensure they function optimally. But all good things take time!

DR – So say I wanted to revamp my entire factory workflow to be more efficient, do I need a Kornit machine to use your workflow? Will it work with other printers?

GN – Our workflow solution is what we call ‘infrastructure agnostic‘, meaning it will work with any brand of printer or production machine, again a great way to allow for anyone to harness this technology.

DR – That’s brilliant! Continuing with this hypothetical workflow of mine, what equipment would I need to buy in order to adopt your workflow? Do I need any specialist/specific equipment?

GN – You’ll be glad to hear no. This does depend on how you want to structure your workflow. But for the most part, and generally speaking, well-established fulfillers will only require barcode scanners and perhaps label printers.

DR – Great to hear, it’s clear that this is a pretty inclusive workflow solution for those looking to simply make their workflow streamlined and better enable on demand. Thanks very much for joining us today, it’s always great to hear advice first-hand from Solutions Architects like yourself.

GN – No problem at all. Thank you.

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